Couriers

The Gift Loft aims to be as competitive as possible, using couriers who can get your gift to your intended recipient safely; damage free; and with the latest scanning technology for gift tracking and location. When you check out with your purchases, the courier cost will be calculated for you, prior to purchasing and once you have added the delivery address.

Order Times for Courier Collection

Nationwide Prices on gift orders in our standard size box

For all gifts that are sent in our standard size box, or less (0.025 cubic metres or less and under 5kg), the delivery cost is:

• Auckland: $9.50.
• North Island to any city or town: $13. 
• South Island to any city or town: $16.
• Rural or RD addresses nationwide cost extra - see below for details.
• Jewellery or items that fit safely in an A5 bag cost $6 - $10 Nationwide.

Auckland Area

Auckland Suburbs & Auckland Outer Areas - $9.50

Our delivery fee is $9.50 within Auckland Central & Suburbs and Outer Auckland Area including Auckland Airport; and North to Orewa; West to Helensville; and South to Pukekohe. 

Rural Auckland Addresses (incl. Waiheke Island) - $13 - allow 1-2 more days for a rural address.

Great Barrier Island - $15 - allow 2-3 more days for delivery.

 North Island Cities & Main Towns

South Island Cities & Main Towns

South Island items, especially larger items and rural deliveries, cost us much more to send. We aim to be competitive, whilst using a premium courier service, but with recent courier price rises for long haul services, we have had to pass some of the cost of larger courier items onto the customer. We do try to minimise this as much as possible and have a competitive rate for our standard size box and for all jewellery items. We also choose to use a premium courier service, so that our parcels arrive efficiently and with state of the art GPS tracking systems.

General

Make sure that the full address of the recipient is included in your order.  If the delivery address is incorrect or incomplete, we take no responsibility for delayed or non delivery of your order. We prefer physical addresses rather than Po Box addresses. It is also helpful to provide a phone number to call if the recipient is not at the address or if there is an issue with delivery. Alternatively, the courier may leave a calling card and the recipient can contact the courier to pick up the delivery.

Once your order is dispatched, we will email you with its tracking details.  If any issues arise, please contact us via email at info@giftloft.co.nz.

We may use our discretion, whether a gift or parcel requires a recipient's signature on delivery by the Courier at the delivery address. Where a signature is required, the courier will need a signature from someone at the destined address. If no signature is required and no one is present to sign for the delivery, then the courier will leave the gift in a safe place - please send us specific instructions on where to leave it, if the recipient is likely to be away. If you require the item to be signed for, please advise us at checkout, in the message box, or email us.

Note: All gifts containing alcohol must be signed for by the intended recipient.

For hospital deliveries, please state the name of the patient and the hospital ward to deliver to. The courier will leave the delivery at the central in-coming goods delivery area.  The courier is only responsible for delivery to the in-coming goods delivery area. It is the responsibility of hospital staff to get the gift to the intended recipient. 

Returns

We honour our obligations under the Consumer Guarantees Act, if a gift is found to be damaged or faulty. If your goods arrive damaged or faulty, email The Gift Loft, at info@giftloft.co.nz, with details of the damage or fault and a photo of the problem within 3 days of receipt of the goods. The goods must be unused and in the same condition that they were received.

Please return the faulty or damaged goods to us in the original packaging within 7 days and we will contact you to advise you of any remedy (at our sole discretion). You can choose to have a refund, replacement or store credit. 
Upon confirmation of the returnable goods, we will issue you with a return delivery address.

Gift Cards are a non-returnable item.

There are certain situations where only partial or no refunds are granted (if applicable), where any item not in its original condition, is damaged or missing parts for reasons not due to our error; or where any item that is damaged or faulty has not been notified to us, by email (with a photo of the damage or fault) within 3 days after delivery of the goods. The item must then be returned to us within 7 days.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

For goods that are faulty or damaged, if the item was marked as a gift when purchased and shipped directly to the gift recipient, then the gift recipient will receive a gift credit for the value of the gift return. Once the returned item is received and a refund is approved, then a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to the gift recipient later, then we will send a refund (where appropriate) to the gift giver.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item back to us that is over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Hamper Items

Normally, we have all items that are stated in our hampers, as shown on the website. However, in extra busy times (Christmas, Easter & Mother's Day), some items may be unavailable, or we are waiting for more stock to arrive. We will always do our best to include the items that are stated in the hamper description. However, where an item is unavailable, we will swap it for another item, as similar to the original item, as possible. Any replacement items will always be the same or higher value to the item that it replaces. This mainly applies to food hampers or pamper hampers. We would always contact you, if it was a homeware or fashion item.